Volume 28 • No. 8
Medicare
warns
of provider scam
Unacceptable abbreviations chart
Revised & renewed protocols need IRB review, dean says
US News and World Reports Hospital Rankings
Common charges available for patient perusal on request
Role of clinician educators reviewed
From Tumor Board to Public Affairs, liver suregon believes in outreach
Common
charges available
for patient perusal on request
Hospital staff in certain customer service areas at Stanford and Packard Hospitals are now able to provide upon request of the public or patients a list of the facilities' top 25 Common Services/Procedures and corresponding charges.
The policy, effective July 1, is in response to the 2003 California Assembly Bill 1627, entitled the "Payor's Bill of Rights."
Carol Klove, chief compliance and privacy officer, said that physicians and staff who interact with patients and the public should be aware of this program and be able to direct questions appropriately. Patients or members of the public who want to view either institution's Charge Description Master (CDM), a more comprehensive listing of charges, should be referred to the CDM Customer Service Liaison, Monica Ferreira, at (650) 724-1371 (ext. 4-1371).
Bill-related questions for either professional (e.g., physicians') fees or hospital fees should still be directed to the appropriate customer service number.
The policy, request form, as well as an information sheet and the two lists of 25 common charges are available on the intranet at the Compliance and Privacy Department links listed below. For technical questions about a department's CDM, contact Diane Esquibel at (650) 498-5953.
Additional information:
https://shcintranet.stanfordmed.org/departments/
complianceDepartment/complianceDeptCDM.html
