Admitting services adds staff, seeks long-range improvements

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PAST ISSUES

When: May 4
Where: Fairchild Auditorium
Agenda to be announced
5:00 p.m. - Refreshments
6:15 p.m. - Business meeting

Physicians and their patients can expect to find faster and more efficient registration procedures starting this month as Patient Admitting Service adds staff and retools its operations. 

An aggressive improvement assisted by an outside consulting group, Stockamp & Associates of Lake Oswego, Ore., was launched in December to fix a "significant decline in overall customer service, most evident by the wait times patients experience when registering," said Bernadette Mills, who was appointed director of PAS in February 2000. 

PAS' staff was reduced 47 percent in April 1999 as part of a budget cut ordered prior to the final months of UCSF Stanford Health Care, noted Mills.