| Pharmacy Earns Highest Ratings |
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| Key health care professionals gave Stanford Hospital and
Clinics' pharmacy services the highest rating overall among 36 teaching hospitals surveyed
nationwide. The study, conducted by the University HealthSystem Consortium (UHC), was designed to measure the satisfaction of key participants - pharmacists, nurses and physicians - with the inpatient medication process. "At a time when we are constantly being asked to find ways to manage expenses, it's heartening to see that we rank first in this study of the nation's teaching hospitals in terms of our ability to achieve the highest level of participant satisfaction," said Sara J. White, director of pharmacy services at Stanford. "This validation is a strong testament to the training and professionalism of our health system pharmacists." Stanford Hospitals and Clinics was the only UCSF Stanford Health Care facility that participated in the survey. The Stanford survey was conducted in June, and final results were published by the consortium in September. A team from the UHC toured Stanford in November to study effective elements of the pharmacy services to gather information that might aid other institutions, White said. The University of Nebraska ranked second in the study, New York University ranked third and the University of Arkansas ranked fourth. Stanford scored especially well in satisfaction among doctors and nurses. The University of West Virginia achieved the highest satisfaction among pharmacists, according to the survey. The surveys were mailed to 100 nurses, 100 physicians and 50 residents at each institution. Areas reviewed by the survey included perceptions of ordering procedures, order completion, documentation, drug interaction information, formulary input, stock maintenance, pharmacy and therapeutics committee effectiveness, delivery and administration times, medication error detection, patient education, pharmacist availability and the department's overall processes. |
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